Effective Date: January 1, 2025
Company Name: SARAHOASIS LLC
Website: www.sarahoasis.net
At SARAHOASIS LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, weโre here to help. Please review our refund policy below.
1. Eligibility for Refunds
To be eligible for a refund, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- It must be in its original packaging with all accessories, manuals, and tags included.
- The return request must be made within 14 days of the delivery date.
- Proof of purchase (such as an order number or receipt) is required.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Custom or made-to-order furniture
- Clearance or final sale items
- Items that have been used, damaged, or modified after delivery
- Gift cards
3. Return Process
To initiate a return and request a refund, please follow these steps:
- Contact us at info@sarahoasis.net or call us at (218) 325-3185 within 14 days of delivery.
- Provide your order number and reason for return.
- We will review your request and provide a return authorization and return shipping instructions.
- Carefully repackage the item and ship it back using a trackable shipping method.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
4. Refund Method
If your refund is approved, a credit will be automatically applied to your original method of payment within 7โ10 business days. Please note that:
- Shipping charges are non-refundable.
- If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping cost.
5. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery. We may request photographs of the damage and packaging for claims processing. We will offer a replacement, repair, or full refund depending on the situation.
6. Late or Missing Refunds
If you havenโt received a refund after 10 business days:
- Check your bank account or credit card statement again.
- Contact your bank or credit card company, as it may take additional time to process.
- If you still have not received your refund, please contact us at info@sarahoasis.net.
7. Contact Us
If you have any questions about our refund policy, feel free to reach out:
SARAHOASIS LLC
๐ 612 Lafayette St, Santa Clara, CA 95050
๐ (218) 325-3185
โ๏ธ info@sarahoasis.net
๐ www.sarahoasis.net