Effective Date: January 1, 2025
Company Name: SARAHOASIS LLC
Website: www.sarahoasis.net
At SARAHOASIS LLC, we are committed to delivering your furniture safely, efficiently, and on time. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your orders.
1. Shipping Coverage
We currently ship to addresses within the continental United States. At this time, we do not offer shipping to Alaska, Hawaii, U.S. territories, or international destinations.
2. Processing Time
- Orders are typically processed within 2–5 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Custom or made-to-order items may require longer processing times. This will be clearly stated on the product page.
3. Shipping Methods and Delivery Times
We use reputable carriers such as UPS, FedEx, and freight partners for larger furniture items.
| Shipping Type | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5–10 business days |
| Freight Delivery | 7–15 business days |
Please note: Delivery times may vary based on your location and carrier schedules.
4. Shipping Fees
- Standard Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.
- Large or Oversized Items may incur additional freight charges.
- Occasionally, we may offer free shipping promotions, which will be clearly displayed on our website.
5. Order Tracking
Once your order is shipped, you will receive an email with tracking information. You can also track your order by logging into your account at www.sarahoasis.net.
6. Delivery Appointments
For large furniture and freight deliveries:
- The carrier may contact you to schedule a delivery appointment.
- It is your responsibility to be present at the scheduled time. Missed appointments may incur redelivery fees.
7. Receiving Your Delivery
Please inspect all packages upon delivery:
- If there is visible damage to the box or item, note it with the delivery driver and contact us within 48 hours.
- Take photos of the damage and retain all packaging materials for claims processing.
8. Undeliverable Packages
If an order is returned to us due to an incorrect address, refusal, or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.
9. Delays and Force Majeure
SARAHOASIS LLC is not responsible for shipping delays caused by weather, carrier issues, natural disasters, or other events beyond our control. We will communicate any known delays to you as soon as possible.
10. Contact Us
If you have questions about your shipment or need help tracking your order, please contact us:
SARAHOASIS LLC
📍 612 Lafayette St, Santa Clara, CA 95050
📞 (218) 325-3185
✉️ info@sarahoasis.net
🌐 www.sarahoasis.net